Frequently Asked Questions
When will my order ship?
IN THE MORGUE U.S. ORDERS:
All items are handmade in the order in which they were received. Orders are shipped 2–5 days after being placed, depending on the current order volume. Tracking will be provided via email once your order is scanned by USPS.
The average wait time from order placement to delivery is 5–7 days.
RESURRECT ORDERS + COSMETICS:
Orders are shipped out the next day and will arrive within 2–4 days after shipping. If combined with made-to-order items from the homepage, they will ship together within 5 days!
IN THE MORGUE INTERNATIONAL ORDERS:
Item creation time is still 2–5 days. Delivery time varies depending on which country you are in. Tracking updates are still available for all orders. (International orders may take up to 10–15 business days to deliver; however, this can vary depending on your country’s customs procedures.)
Please keep in mind that every single order is handmade, and each order is made in the order received. Items are shipped out as quickly as possible! 🖤
How can I track my order?
A Tracking number will be sent via email once your order ships!
What are the hoodie measurements?
Hoodie size guide can be found here.
How do I wash my hoodie/spiked item?
Washing instructions can be found here.
Returns & Exchanges
Please contact us via email for any assistance on your order. We will gladly work with you in any way we can to ensure you are satisfied with your items!
When placing your order - you agree that you have provided the correct address and item size. Orders can be changed/canceled up to 24 hours after they are placed. To ensure you order the proper hoodie size, please visit our size guide.
Our items are handmade, and made to order, just for you!
If there is any error made by us, we will gladly create a return label for you and start an exchange within 2 weeks of receiving your original item.